Care Home OS helps you capture every enquiry, follow up consistently and keep tours and next steps visible in one place.
Take the 2-Minute Care Home Enquiry Leak Check and find out where families may be disappearing between first contact, follow-up, tours and admissions.
You need to know what happened to the ones you already had.
Think about the last five families who contacted your home.
Do you know:
Who contacted each one?
When they were last followed up?
Whether they booked a tour?
What their next step is?
Who needs attention today?
If the answer requires opening an inbox, checking WhatsApp, asking reception or searching a spreadsheet...
there’s probably a leak.
I’ll show you how to check whether your care home has gaps in five areas:
Does every new enquiry actually end up somewhere visible?
Is someone clearly responsible for every family?
Is follow-up systematic... or dependent on someone remembering?
Can you immediately see who booked, visited, cancelled or needs following up?
Does every open enquiry have a clear next action?
If one of those breaks...
a family can disappear without anybody deliberately doing anything wrong.
Reception gets busy.
The manager goes into a meeting.
Someone thinks somebody else called back.
Tuesday becomes Wednesday.
The family rings another home.
They answer.
They arrange a visit.
A room gets occupied.
That isn’t necessarily a staff problem.
It’s a system problem.
People should do what people are good at:
Talking to families.
Listening.
Reassuring.
Building relationships.
The system should remember the rest.
Who enquired.
Who replied.
Who needs calling.
Who booked a tour.
Who visited.
Who’s deciding.
Who needs attention.
Care Home OS is a ready-built enquiry and follow-up system designed specifically around the care home enquiry journey.
It brings together:
Enquiries → Follow-Up → Tours → Tasks → Admissions → Reviews
So instead of asking:
“Has anyone called this family?”
you can open one place and know.
Enquiries in different places
Follow-up depends on memory
Tours tracked manually
Managers chase updates
Families occasionally disappear
Nobody notices until later
Every enquiry is captured
Every enquiry has an owner
Follow-up has a next step
Tours are visible
Stalled enquiries stand out
Managers know what needs attention
Before changing software.
Before spending more on Google Ads.
Before trying to generate another 50 enquiries.
Find out whether your existing process is actually ready to handle them.
Take the 2-Minute Care Home Enquiry Leak Check and find out where families may be disappearing between first contact, follow-up, tours and admissions.